Shipping Policy

1 Shipping countries, Shipping Methods, Shipping Time shipping prices:

- For Battery Product:

Enjoybot offers free shipping within the United States Mainland. We do not ship to Hawaii, Alaska, Puerto Rico, and P.O. Boxes. Orders with multiple items may be shipped in separate packages to speed up delivery.

If you are concerned with shipping, please also check the free shipping area below. For certain places, we might not deliver or need extra shipping.

Country & Regions	Shipping Method	Delivery Time	Shipping Cost
USA	FedEx/UPS	2-7 Business Days	Free Shipping
Europe (Germany)	DPD	2-3 Business Days	Free Shipping, Zero Tax Fee
Europe (Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Croatia, Monaco)	DPD	2-7 Business Days	Free Shipping, Zero Tax Fee
Europe(Bulgaria, Greece, Serbia)	DPD	2-7 Business Days	Need Extra Shipping Fee, Zero Tax Fee
Canada	UPS	12-15 Business Days	Need Extra Shipping Fee

 *If your country does not list above, please email us before placing the order. If you want to make a group purchase or massive purchase, contact us for proper shipping costs and a special offers.

(E-Mail address: service@enjoybot.com)

- For Battery Charger & Cable Product:
Usually, we ship the products that customers order from the nearest warehouse. Customers will receive their items within 7-15 working days. However, we cannot guarantee that the products that customers purchase will always be in stock, so shipping may take additional time.

2 How does my order get processed?

1. Orders will be processed within 1 business day.
2. In general, the order will be shipped within 1 business day after the payment is successful. If there is another condition, we will notify the customer by email.
3. The order won't be shipped on Saturday and Sunday, and orders placed on Saturday and Sunday will be shipped next Monday.

3 Tax and Duties

The prices on this website include tax. (No tax charge in the US)

Some countries charge import taxes and duties upon reaching customs. We will send your items in one package and declare a reasonable low value in order to get through the custom. Generally, it works well for our items. However, if you do get taxed in an unpredictable situation, we are unable to pay for the tax. These charges are the responsibility of the buyer. We are not liable for these additional charges once the package is shipped to you.

To avoid being charged unexpectedly, we highly recommend contacting your local customs office for the current duty rates and taxes before placing an order.

4 Support

If you have not received the goods 30 days after the order is shipped, please contact our customer center at service@enjoybot.com, and we will check for you whether the package has been lost. If lost, we will resend or refund for you