Shipping Policy

Please read and review carefully before purchasing. 
 

1. General Information

All the orders are subject to stock availability. If unavailable items, we will notify you of the shipping time and other details via email service@enjoybot.com. All orders are shipped from our US warehouses, located in City of Industry, California, and Jersey City, New Jersey.

2. Shipping Carriers

Enjoybot ships using UPS, FedEx and USPS, based on the size/weight of your order and your delivery address. We’ll ship your order in a single box whenever possible, but occasionally we’ll need to send multiple shipments: for example, if you’ve ordered several large items.

3. Addresses to Which We Ship / Shipping Time

We ship batteries and related parts to the continental United States. We do not ship to Hawaii, Alaska, Puerto Rico at this time.

All orders must have a valid street address. If your address or location isn’t supported when checking out, please send us an email at service@enjoybot.com and we will do our best to help.

Please note that P.O. box and incorrect mailing addresses are unacceptable when ordering.

4. Shipping Fees
We offer free shipping on all orders within the continental United States. 

5. Order Processing Time

Orders received by 6:00 PM (GMT+8) daily will be processed on the same day. Orders received during weekends will be processed on the next business day (Monday).

6. Delivery Time

Once your order is processed, it is estimated to arrive within 1-5 business days. The tracking number of your order will be provided to you by email after the shipment is shipped out and documented.

The order will not be shipped on Saturday and Sunday. Orders placed during this time will be shipped the following Monday.

*Unite States's shipment may experience delays due to harsh weather conditions. Customers should expect potential delays and communicate with their shipping providers for updates on delivery status.

In addition, we’ll ship the accessories from the nearest warehouse to ensure prompt delivery if stock is unavailable at the original location. Customers can expect to receive their items within 7-10 working days. However, please note that product availability may vary, potentially causing delays in shipping.

*For group or bulk purchases, please contact us at service@enjoybot.com to inquire about tailored shipping costs and special offers.

7. Other Countries

Canada:
We support shipping to Canada, but additional shipping fees will apply. We recommend customers place orders at our official Canadian store, Enjoybot CA, for free shipping and 3–5 business days delivery.

Australia:
We recommend customers place orders at our official Australian store, Enjoybot AU, for free shipping and 3–7 business days delivery.

European Union:
Currently, we only ship monitors, DC-DC converters, cables and terminals to EU countries. An additional $10 shipping fee will apply, with a delivery time of 7–10 business days.

Other Countries/Regions:
Not available at this time.

8. Import Tax and Duties

Enjoybot currently offers free shipping and covers taxes for customers from Unite States. If a package were to be checked by the customs office of other uncovered countries, customers have to cover the import duties, tariffs, and taxes.

In addition, some products may require a special license or permit to import. Enjoybot is not responsible for products confiscated by customs in the country where the customer is located.

9. How can I change or cancel my order?

If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at service@enjoybot.com for additional help.
Also note that the address CANNOT be changed once the item has been delivered.

10. Parcels Damaged In Transit

Unfortunately, sometimes items get damaged or mishandled while in transport. Please open the parcel in post officer's presence, if the parcel damaged, please ask the express or post office to provide an official document and make the compliant on the spot. If the parcel has been delivered without you being present, please contact customer service at service@enjoybot.com with next steps.

11. Tracking Orders

An email with your tracking information will be sent when your package ships. However, if you placed the order while logged in, you may also go to "My Account" for order details and tracking information.

12. Customer Service

For all customer service inquiries, please email us at service@enjoybot.com.

 

13. Legal
By placing an order with Enjoybot, you have read and agree with the information stated above.